8.45am – 5pm
0300 123 5544

Out of Hours Emergency Repairs
0300 123 5544 – Option 1

Emergency gas heating, hot water or gas appliances
0800 177 7003

You can use the online repair form below to report a fault. If you fill in this form outside office hours (8.45am-5pm) we will contact you as soon as possible.

Tenants are reminded that:

  • Broken toilet seats, handles/latches on internal doors/cupboards and draught-proofing are the tenant’s responsibility.
  • Blocked wastes/gulleys are the tenant’s responsibility. You will be charged if we are asked to do it. We will still repair blocked drains and toilets.
  • Just a reminder that dividing fences are the tenant’s responsibility; the only fences we will repair or replace are those adjoining a public path/public area.

Is your home less than 12 months old? Please use our Report a Defect Form instead

Other ways to report a repair

Report general repairs:
There are several ways in which you can contact us to report a general repair to us:

  • you can call during office hours (8.45am – 5pm) on 0300 123 5544
  • out of hours for emergency repairs, call 0300 123 5544 – Option 1
  • write a letter or make a visit to our office
  • you may also ask any of our staff visiting you to report a repair.

Report gas heating, hot water or gas appliances

South Northants Homes’ contractor Wheldon Contracts and Services Ltd can be contacted on 0800 177 7003 or at

You should also use this number to report emergency repair requests for your gas appliances.

Keep a track of your repairs – Sign up for My Place Portal


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