My Place Portal gives you access to see your rent account, make payments and report repairs.
My Place Portal is changing
A new online account system will launch on 9 October. It can be found here
My Place Portal allows customers online access on the go to:-
- pay your rent
- See your rent statement
- check the progress of repairs
- find local hospitals, doctors surgeries and pharmacies near your property.
The service is secure, so no-one else can access your details. In order to use the service you must first register. For Joint Tenancies, it is strongly recommended that each Joint Tenant registers separately to obtain individual login details.
Rent In Advance
Rent must be paid in advance in accordance with your tenancy agreement or lease. This means your rent account must not be in arrears between payments regardless of how you pay e.g. weekly, fortnightly or monthly payments.
This still applies if you are in receipt of housing related benefits such as Housing Benefit or Universal Credit.