Tenancy Support

At SNH we have a dedicated Tenancy Support Officer, who can help with all manner of issues

We can help with:

  • Confidence building & empowerment
  • A fully confidential and tailored service in your own home
  • Support to manage your tenancy
  • Help to make sure you are claiming benefits
  • Signposting to other services
  • Practical assistance with moving and setting up home
  • Help with household management
  • Assistance with day to day paperwork

The service is entirely free of charge and anything discussed will remain confidential.  The only exception to this is if we have concerns about child protection, safeguarding vulnerable adults or if we suspect there are crimes bring committed at the property. 

You can self-refer yourself to the service or you can ask your housing officer to do it for you.  We will then contact you using your preferred method of communication and discuss how we can help.  We will formulate a plan with you and you will jointly agree the objectives of the support, including how long you are likely to need the support and how often you will be in contact.  At the end of the agreed support period you will review your objectives together and if you both agree, we will either withdraw support or agree a new support plan with you.  If the decision is to end the support, you will have the opportunity to give your feedback on the service you have been provided and of course you will be able to access the service again in future should you need to.

For more information, please contact Customer Services who will forward your details to our Tenancy Support Officer

Who can benefit from Tenancy Support?

The service can assist new and existing tenants in our accommodation. The service is accessible to all tenants who are in need of support to help them keep within the terms and conditions of their tenancy.

How do I access this service?

If you are an SNH tenant and feel you may benefit from this service, contact your Housing Officer or contact the Customer Service Team.

Please note there is may be a wait for the service and if this is the case you will be notified in writing that your name has been added to a waiting list. However, once you have been referred you should expect initial contact from the Tenancy Support Officer, with an appointment to establish your suitability for the service along with some basic advice.

What can you expect from the service?

  • A fully confidential service (unless you give us written permission to speak to other agencies). All information is confidential to South Northants Homes. Apart from a few exceptional circumstances, our Tenancy Support Officer will only contact other agencies or persons if you have given your written consent. Where other statutory services are involved e.g. Social Services, the Tenancy Support Officer will need to approach them to obtain information that would be relevant to achieve your required outcomes.
  • Support to sustain your tenancy.
  • Support to ensure that all relevant benefits to which you are entitled are in payment.
  • Access to other services.
  • Assistance to manage low level debts.
  • Help with day-to-day money management.
  • Assistance with completing forms.
  • Regular appointments/reviews as agreed with the Tenancy Support Officer.

When does tenancy support stop?

Our Tenancy Support Officer will discuss this with you based on your needs and the outcomes required.

The support usually stops when:

  • The objectives you agreed with the Tenancy Support Officer have been successfully achieved completed.
  • No further progress can be made due to non-compliance.
  • Your South Northants Homes tenancy ends.
  • You no longer want to receive support.

Who can I talk to about money or benefit advice?

If you would like help with any of the following:

  • making welfare benefit claims/completing claim forms
  • help with benefit appeals
  • advice on welfare benefits
  • money advice

We have a dedicated team to help with these. Find out more.

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