Please be aware that we are currently undergoing changes in our Customer Services Team to improve the services we provide you.

Unfortunately as a result of these changes and the training the team is undergoing, we may not be able to answer your calls as quickly as we would like.

Please be assured that this is only temporary and we are working hard to ensure it has as little impact on tenants as possible.

In the meantime, there are multiple other ways you can get in touch with us that will help ease our call load.

  • You can email: customerservices@grandunionhousing.co.uk
  • Report A Repair online here 
  • Set up a My Place Portal account here. This allows you to pay your rent, see your rent statement, report and check the progress of repairs, update your details and more.
  • You can set up a Direct Debit for monthly payments. This is the easiest way to pay your rent and will save you time.
  • You can ring our automated payment lines to pay your rent. The number for South Northants Homes is 0300 123 3422 and can be called 24/7.
  • If you have an issue with either gas heating or hot water, call Wheldons on 0800 177 7003

For any other queries, please look on our website first as it contains all of the information you should need.

Please accept our apologies and thank you for your patience.