Lifeline Alarm and Support Service

The lifeline alarm and support service can benefit anyone of any age.

“Enabling independence, securing peace of mind.”

For just a small amount per week you can have an alarm installed in your home, giving you independence and your family’s peace of mind.

We have a menu of support giving you a number of options to choose from.

You don’t have to be a tenant of South Northants Homes to benefit from the service.

For more information, contact us at: lifeline@southnorthantshomes.co.uk, call us on 0300 123 5544

24 hour support

Once the call is registered with the control centre, the operator is immediately alerted to a possible emergency. They can summon help from family, neighbours, doctors or the emergency services, while offering you reassurance and support on the loudspeaker of the alarm.

Twenty-four hour emergency cover is provided by a member of SNH retirement housing staff 365 days a year, in the event that your key contacts are unavailable.

Easy installation and peace of mind

As the Lifeline alarm works with your existing telephone, to install it in your home requires just two things; a telephone socket and a nearby electric socket.

What will the service cost?

It’s actually a lot less than you may think to have the lifeline and contact service. There is a weekly rental charge.

In some circumstances you may be exempt from VAT on the charges.

Below is a list of the charges for our Lifeline and Support Service.

SERVICE PROVIDED NO VAT CHARGE PLUS VAT CHARGE
Private Lifeline Alarm only
£5.00 £6.00
Private Lifeline
weekly contact
£7.50 £9.00
Private Lifeline
3 contacts per week
£11.50 £13.80

The alarm equipment connects to Tunstall Response centre via an 0844 number. Please be aware that calls to this number cost 7 pence per minute plus your phone company’s access charge.

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