Grand Union Housing Group is an innovative leading provider and developer of affordable housing and related services in Bedfordshire, Buckinghamshire and Northamptonshire, managing over 11,000 properties.

Grand Union Housing Group

Group Key Performance Indicators - April 2017 to end of January 2018

21st Feb 2018

We want to deliver excellent services that exceed our customers’ expectations. Our Customer Service Standards and Commitments provide a greater understanding of the services we can deliver and are underpinned by our values of Integrity, Quality, Respect, Innovation and Teamwork. We measure our performance against standards and targets that are reviewed annually. Customer Service % of calls answered (target = 90%) 89.51% Average seconds taken to answer calls 35 seconds Complaints received 80 Compliments received 41 Repairs/maintenance Repairs completed in target (target = 95%) 91.85% Average time to complete repair (target = 10 days) 15.46 days Valid gas certificates (target…


This charming development of four 3 bedroom semi detached houses will be available in June/July. A local...

About 3 days ago from Grand Union Homes's Twitter via Facebook

Grand Union Housing Group

Win a grand with Grand Union

16th Feb 2018

If you want to have a chance of winning £1,000 then all you have to do is keep your rent…

South Northants Homes

Electrical safety tests

12th Mar 2018

We are in the process of carrying out electrical safety checks on all of our Aragon and SNH properties (NIC…

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