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The 'Handy Hints' section of your Repairs Manual will provide more detail, but included below is a summary of the main points:
Loss of electrical power - Check the trip switches on the Consumer Unit. If a trip-switch for electric sockets has switched off and it is not clear why, it is advisable to disconnect all the appliances on that circuit, turn the trip switch back on and then plug each appliance back in and turn them on one by one. If one of the appliances trips the switch, this indicates the appliance has a fault.
Smoke Alarms - If smoke alarms go off and you are certain there is no smoke or fire, this may be caused by a build up of dust on the alarm. Vacuuming the vents on the smoke alarms may resolve this.
Blocked Wastepipe or Gully - If a wastepipe or gully is blocked you are expected to try and clear it yourself before calling the repairs team.
Re-charges - Please note that there are a number of circumstances that may result in you being re-charged for a call-out or repair. Examples of this would be if you are responsible for the damage, if a lock change is required due to keys being lost, if a loss of power is due to a faulty appliance or if the problem is something that tenants are responsible for rectifying themselves (e.g. clearing a blocked wastepipe).
Responsive Repairs - 0800 177 7001
Gas Central Heating and Gas Hot Water Repairs - Wheldons (0800) 177 7003.
Pest Issues (e.g. wasps nests, rats etc) - South Northants Council (01327) 322322.
Weekly Refuse Collection Issues - South Northants Council (01327) 322322.
Loss of Water Pressure Water Meter Issues - Anglian Water (08457) 145145 / Thames Water (08459) 200888.
