Emergency repairs

If you have a repair emergency out of office hours, you can call the repairs freephone number on 0800 177 7001.  As with all repairs, we will need:

• Your name;
• Your address;
• Your contact telephone number;
• A clear description of the problem; and
• Details of anything we should be aware of, such as if you are hard of hearing or will take time getting to your front door.

What to do in an emergency

Gas (smell, leak or fumes)

• Call the National Grid Emergency Service immediately on 0800 111999. Ensure that you make the call using a phone outside your home. Using a phone inside, even a mobile, may spark an explosion.
  

• Turn off the gas (the handle at the meter should be turned so that it is horizontal) and open the windows.
  

• Do not smoke and put out any flames.
  

• Do not switch anything electrical on or off until the problem has been fixed.
  
  

Smoke or fumes

• If you can see or smell smoke call 999 or 112 immediately.
  

• If there is no sign of smoke or fire and your alarm is sounding, check to see if your alarm has been set off by something else (such as a build up of dust).
  
  

Electricity 

• Turn the mains switch on the consumer unit to OFF. If you have a power cut, call the emergency number provided on your latest electricity bill.
  
  

Water 

• Turn off the mains stop tap (clockwise). If you have no water supply, phone Anglian Water on 08457 145145 or Thames Water on 08459 200888.