4 - Who does what
Overview
The staff of South Northants Homes are divided into four
departments:
- Housing Services
- Older Person Services
- Property Services
- Office Management and Business Systems
- Customer care
- Complaints
- Performance Management
- Target setting
- Policy development and review
- Board and committee reports
- Continuous Improvement reviews
- Risk management
- Staff management
- Budget preparation and monitoring
Housing Services
- Tenancy management
- Estate management
- Tenancy support
- Rent arrears collection
- Managing voids (empty homes)
- Community development
- Tenant involvement
- Looking after the Housing register
- Looking after the Mutual Exchange register
- Managing garages
- Benefits advice
- Assistance with form filling
Older Person Services
- Managing the Retirement Homes
- Looking after the Lifeline call service
- Community support service
- Supporting People funding
- Benefits advice
- Assistance with form filling
Property Services
- Major repairs
- Improvements
- Planned maintenance
- Responsive repairs
- Cyclical repairs
- Contract and project management
- Grounds maintenance
- Handyperson service
- Purchasing and stores maintenance
- Quality control
- Asset management
Office Management and Business Systems
- Customer Services (repairs)
- Customer Services (reception)
- Garages management
- Housing advice and information
- Office management and services
- Right to Buy administration
- Complaints monitoring
- Administration support for Housing and Property Services
- Systems administration
- Local information technology support
- Fleet management
