Customer Feedback

 Suggestions, comments, compliments and complaints

South Northants Homes (SNH) aims to ensure that the customer always comes first. Sometimes, however, we make mistakes but if this happens we would like to know about it. That way, we can not only try to put things right but also learn and improve services as a result of your feedback. South Northants Homes employs a Senior Customer Services Officer who will make sure all feedback is recorded and acted upon.

We are also keen to receive any suggestions or comments you have that could help us to improve our services. Alternatively, if you just want to say ‘thank you’ to someone within SNH, this leaflet explains what you need to do. Everyone likes to know when they have done something well and the same applies to our staff here at South Northants Homes. If you feel that you have received good service or that someone has gone out of their way to help you, please let us know.

We also appreciate your comments and suggestions for improvements to the service that would benefit everyone, and as a customer you are well placed to see where changes could be made. You can use the tear-off section of this leaflet to let us know your comments, suggestions and to make a compliment.

Just click on an item to view:

For a copy of the Response form please download the leaflet in pdf form. Alternatively, your response can be entered by clicking here.

Do you need this document in a different format?

It is available in large print, audiotape and CD formats.

The text is available in other languages.

Contact us on 01525 840505 for details.