Customer Feedback
What is a complaint?
A complaint is usually about poor service. This could be because we have done something wrong or failed to do something we should have done.
Examples of complaints can include:
- where you believe you have not been dealt with fairly or in line with our policies
- where you believe that your repair has not been completed to an acceptable standard.
Examples of issues that cannot be dealt with through our complaints procedure include:
- initial requests for repairs
-
problems concerning anti-social behaviour or neighbour
nuisance.
