Customer Feedback

How to make a complaint

You can make a complaint:

by visiting our offices
by telephone
in writing (e.g. using the complaints form, by letter, fax or email)
via our websites: www.southnorthantshomes.co.uk

What help and advice is available?

South Northants Homes' staff are available to help you. Please contact our reception who will put you in contact with either the appropriate member of staff or the Senior Customer Service Officer.

Our staff can also advise where you may be able to seek independent advice, for example from a Citizens Advice Bureau or housing advice centre. Please ask if you would like more information about this.

What do you need to tell us?

Please tell us what it is that you are unhappy about and when the problem started. It is also helpful if you can tell us the names of anyone who has already spoken to you or written to you about the problem. Although we cannot promise to do everything you ask, it helps to know what you would like us to do to put things right.